Service with a smile and repairs you can trust
It’s easy to see why Elk River Tire and Auto has remained successful in tight economic times.
This shop has been turning out advocates for 23 years with their focus on service with a smile and mechanics you can trust.
“We want people to point to us in Elk River and know we stand for quality and integrity,” said owner and mechanic Mike Sultany.
Elk River Tire’s patented high level of customer service includes words like “flexible” and phrases like “We can help you with that.”
This kind of customer service keeps the phone ringing. And nowadays the e-mail system is beeping, too.
Elk River Tire has added the social networking site Facebook to its list of contact points in the community. It can be found at Elk River Tire and Auto.
“We’re keeping in touch with our clients and keeping them in tune with changes in the automotive industry,” Sultany said.
The site offers daily posts with information to help vehicle owners maintain their vehicle and make smart decisions.
The shop also remains connected to the community through its support of Timber Bay and local youth sports teams and clubs.
With the complexity of today’s automobiles, the mechanics at Elk River Tire and Auto know it is critical to choose the right repair and maintenance facility.
That includes the owners of imports. Elk River Tire and Auto has invested heavily into the ability to work on imports with diagnostic equipment and tools made specifically for imports like Audi, Volvo, Volkswagen, Saab, Mercedes, BMW, Honda, Toyota, Kia, Mazda and Hyundai.
“My background is in imports,” Sultany adds.
The friendly staff at Elk River Tire works to know their customers’ cars and helps keep them informed of the little problems before they become expensive ones.
Elk River Tire and Auto has three full-time technicians, who are trained in all makes and models, including diesels, and have specialists for transmission work and on imports. Sultany himself is a master technician.
“Our No. 1 priority is service,” Mike said.
The staff at Elk River Tire & Auto strives for customer satisfaction and comfort.
“Our surveys come back with 98.1 percent satisfaction,” Sultany says. “Our goal is absolutely that. We want 100 percent satisfaction.”
It is a place where customers know their automotive technician on a first-name basis and vice versa. They understand customers have different needs and accommodate those circumstances. For example, rides and pick-ups can be arranged. A customer can even call for free advice on any repair. In addition, the staff
Mike and the staff of Elk River Tire & Auto also feel the needs of the community of the Elk River area.
That is why they partner with C.A.E.R. (Community Aid Elk River) to provide free automotive services to those who are in financial need of assistance.
On the second Saturday of each month, volunteers from local churches work in conjunction with Elk River Tire & Auto staff to estimate, evaluate and repair these vehicles.